Frequently Asked Questions
Do you accept Credit Cards
Use our secure online shopping cart to order
online using your Credit Card. We accept
VISA
MasterCard
American Express
Discover
Is our site secure:
Yes when you enter our shopping cart it is protected by an SSL certificate and
all information transmitted is encrypted.
When do you ship:
We do our best to ship most orders the next business day.
Store Hours:
Our store hours are Monday through Saturday 10AM to 5PM.
Paying by Check
Yes we accept checks in US Dollars only. The check has to be from a recognized
USA Bank or financial institution. Please note checks take 10 business days to
clear after we have received them. Once cleared we will ship your order.
Paypal
Yes we accept PayPal. You can do this directly within the shopping cart. If you
prefer we can send payment to info@ericthorsengallery.com. We are a verified
merchant within PayPal.
Can I order by Mail
If you prefer, place your order by mail using payment by credit card, check, or
money order. Please note that if paying by check, it takes the bank about 10
days to clear the check, goods are shipped when the check clears.
Print and complete a copy of our Mail Order Form and mail it to the following
mailing address:
Thorsen Studio
570 Electric Ave Bigfork, MT 59911, US 406-837-4366 email
info@ericthorsengallery.com
Who pays International Customs Duties and
Taxes:
Our prices and our shipping costs do not include any local customs duties or
local taxes. For information on duties and taxes please contact your customs
department. Typically most items arriving from overseas are charged either
Customs duty and/or local taxes. Every country has different rules, so if you
have questions please ask first and we will try to help. It is your
responsibility to pay any Duties and Taxes.Free Ground Shipping within the
Continental US.
Ordering by Phone
Please contact us to answer questions and take your credit card orders over the
phone. We are open Monday-Saturday: 10AM-5PM PST (Mountain Standard Time).
If you leave a message we will return your call as soon as possible. Call
(406).837.4366
Ordering by Email
We accept orders by email. This is very easy if you have purchased from us
before and your address and credit card information is the same. Send us an
email, please tell us who you are, what you would like to order.
For new customers we can accept your order by email, but we do not recommend
sending your credit card information via email as it is not secure. Either split
up the card number and send it to us in a couple of emails, we do require the
CVV number, or even better phone us or fax us this information.
Order Acceptance
We reserve the right to decline any order.
If an order is placed, and there is a description or pricing error, we will
email you within 48 hours, to advise you of the error, and to offer a resolution
to the problem.
Privacy Policy
TheThorsen Gallery does not disclose or sell buyers' information to any third
parties. We do not sell, share or distribute email address.
100 % Satisfaction Guarantee
Thorsen Gallery guarantees your satisfaction with your purchase. If, for
any reason, you are not satisfied with your purchase from Thorsen Gallery,
return it within 30 days for credit, or refund of the original purchase price.
Returns:
Should your sculpture arrive damaged, please contact us immediately by phone,
e-mail or fax for return instructions. We will resolve the problem as quickly as
possible. Please call us 1.406.837.4366, e-mail: info@ericthorsengallery.com, or
fax: 1.406.837.4520. We will have Fed Ex pick up the package, so please keep the
box and all packing materials. Please do not hesitate to contact us with your
concerns.
Returns without an authorization will not be
accepted. Postage cost for returning items is not covered. If the
return is due to an error we have made then will we refund the postage.
We have a 100% satisfaction guarantee. If, for
ANY reason, you are not satisfied with your limited edition bronze sculpture
purchased from Thorsen Gallery., you may return it within 30 days for credit
toward another sculpture or refund of its original purchase price. Your only
costs would be shipping charges & any necessary repair costs if the sculpture
was damaged while in your possession. Package your return carefully and return
to us, Please include a copy of your sales receipt / invoice.
Thorsen Studio - Frog Gallery
570 Electric Ave Bigfork, MT 59911, US 406-837-4366 email
info@ericthorsengallery.com
QUESTIONS?
email: info@ericthorsengallery.com
or call: 406.837.4366
Thorsen Gallery is a brick and mortar store
selling sculptures
and has been in the mail order business since 1993.
Thorsen Studio - Frog Gallery
570 Electric Ave Bigfork, MT 59911 406-837-4366 email
info@ericthorsengallery.com
Copyright © 2009 Eric Thorsen
All Rights Reserved
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